Privacy Policy

BABICHA (Ice Cream & Bubble Tea) ("BABICHA", "we", "us", "our") operates this website and online ordering application (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By placing an order or otherwise using the Service, you agree to the collection and use of information as described here.

We collect the following types of information when you use the Service:

• Account & Order Information: name, phone number, email address, delivery address, and order history.
• Payment Information: we do not store your full card, UPI, or net-banking credentials. Payments are processed through third-party payment gateways, who handle and store this data under their own security standards.
• Location Information: your delivery address and, if you allow it, your device's location, to help us deliver orders and show accurate delivery times.
• Device & Usage Information: IP address, browser/app type, pages viewed, and app interaction data, collected automatically to help us fix bugs and improve the Service.
• Communications: messages you send us via phone, email, or in-app chat/support, including for order issues or feedback.

• To process, prepare, and deliver your orders.
• To send order confirmations, delivery updates, and receipts.
• To provide customer support and resolve complaints or refund requests.
• To send offers, discounts, or promotional messages (only where you have opted in, and you may opt out at any time).
• To improve our menu, app performance, and overall service quality.
• To detect and prevent fraud, abuse, or security issues.
• To comply with applicable legal and tax obligations.

We do not sell your personal information. We share information only with:

• Delivery Partners: to fulfil and deliver your order (name, phone number, delivery address).
• Payment Gateway Providers: to securely process your payment.
• Service Providers: such as hosting, SMS/email, and analytics providers who help us run the Service, under confidentiality obligations.
• Legal Authorities: where required by law, court order, or to protect our rights, property, or safety.

Our website/app may use cookies or similar technologies to remember your preferences, keep you logged in, and understand how the Service is used. You can control cookies through your browser settings; disabling them may affect some features.

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with legal/tax obligations, resolve disputes, and enforce our agreements.

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

• You may request access to, correction of, or deletion of your personal data by contacting us below.
• You may opt out of promotional emails/SMS/push notifications at any time.
• You may disable location permissions in your device settings, though this may limit delivery-related features.

The Service is not directed at children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children without parental consent.

We may update this Privacy Policy from time to time. Changes take effect once posted on this page. Continued use of the Service after changes means you accept the updated policy.

If you have questions about this Privacy Policy or your personal data, contact us: